On-site Training and Support
Motor Detox provides a full range of on-site training to provide all service department staff with the skills and knowledge required to understand the products and be able to address any issue confidently in a polite and friendly manner with the customer to leave them re-assured and happy.
All of our training is completely free of charge and is a part of our comprehensive support package you receive from us once you purchase our products.
Initially our business development manager (BDM) will arrange an appointment with the departmental manager to discuss the back up and support package we offer including any initial training requirements and POS. They will then agree with you on the level of support you would like in terms of frequency of site visits, calls and reports and any additional training that periodically may be required (for example for new members of staff) as part of our on-going back up and support package.
Motor Detox has up to date training manuals for all of our main products. These manuals are used extensively during our training programmes that can be on a one to one or group basis. At the end of each training session, each person attending will be given a comprehensive training pack containing a DVD with product information giving key points and reminders. Also in the pack will be hard copies of the reference sheets for each product sold, along with a supporting business card and marketing material.
Call Centre Support…
At Motor Detox we understand the importance of call centres within the professional motor trade and with this in mind we have specifically developed effective programmes to provide first class call centre training regardless of size and depth of experience.
As with the regular training, this programme will be on going, adapting training methods to suit call centre needs which tend to differ from the front line staff within the service or parts departments.
One Link Training…
Motor Detox provide full “one link” training to gain approval for our range of Anti-Bacterial Air Conditioning Treatments. We also provide one link guides and prompter sheets to aid the authorisation process.
Point of Sale Training Video…
Motor Detox strive to provide innovative and engaging solutions to make selling that little easier. Making the customer understand what the product is and how it works is key to engaging them and turning education into a sale. We have specifically developed videos to be used at the point of sale to help service staff to explain and sell the Motor Detox products.
What We Offer…
- On-site training
- One-Link training
- Regular site visits
- Call centre training
- Workshop training and demonstrations
- Technical support
- Bio Fuel awareness training
- Group purchase and performance reports